1. Parties and package
This agreement is between Daniel Whitehead trading as Food Order Boss (‘Food Order Boss’) and the customer named in the acceptance record. Food Order Boss will supply the selected package and the items listed in the accepted package snapshot.
2. Payment
The setup fee and first monthly payment are due at checkout. Monthly payments then renew automatically through Stripe at the price shown, unless the agreement is cancelled correctly.
3. Term and cancellation
The service is rolling monthly. Either party may cancel by giving at least 30 days’ written notice. Customers should email support@foodorderboss.co.uk. Charges already due remain payable.
4. Setup and launch
Work begins after successful payment and receipt of the customer’s menu, prices, branding, business information and required access. Launch timing depends on the customer supplying these materials and on any third-party approvals.
5. Third-party costs
Payment-processing fees, domains, SMS usage, marketplace charges, paid advertising spend and other external services are separate unless the selected package expressly includes them. Ad campaign management is separately quoted.
6. Promotion deliverables
The customer provides branding, approved offers and any necessary images, video, social-account and Google Business Profile access. Social post quantities are the total included each month, not additional to the preceding package. Content is prepared for the customer to publish, or published with the customer's access and approval. Video editing uses footage supplied or approved by the customer. Google ordering links are subject to Google's eligibility and review. Food Order Boss does not guarantee order volume or savings.
7. Customer responsibilities
The customer must provide accurate menu, price, allergen, delivery and legal information, protect account access and ensure their business complies with applicable food, privacy and consumer laws.
8. Marketplaces and drivers
Deliveroo, Uber Eats, Just Eat and courier features depend on each provider’s approval and technical availability. Food Order Boss supplies the ordering and management system; it does not employ or provide delivery drivers.
9. Content and platform
The customer keeps ownership of its business name, branding, menu and supplied content. Food Order Boss retains ownership of its software, platform, templates and operating methods.
10. Service availability
Food Order Boss will use reasonable care to provide and support the service. It is not responsible for outages or failures caused by Stripe, marketplaces, networks, domain providers or other third parties.
11. Law
This agreement is governed by the laws of England and Wales. Nothing in it removes rights that cannot legally be excluded.